Frequently Asked Questions


Table of Contents
  1. How do I order?
  2. Where can I find parts not shown on the website?
  3. Why doesn't your website process all orders on-line?
  4. Who is rvandvansurplus.com?
  5. What is the warranty on parts?
  6. When is a part going to ship?

If you have another question, e-mail our sales department: sales@rvandvansurplus.com 


How do I order?

You can order directly from this website or call our sales department. We accept MasterCard, VISA, Discover, Money Orders, and Personal Checks. Personal checks will be held until they clear prior to shipping.

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Where can I find parts not shown on the website?

We continue to add items to our website. We will notify you when a new part is available if you sign up for our email notification.

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Why doesn't your website process all orders on-line?

Some of our items do require specialized information and therefore must be ordered on the phone as to make sure you will receive the correct item.

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Who is rvandvansurplus.com?

We are a division of RV Marketing, Inc. Our offices are located in Elkhart, Indiana -- often called the "RV Capital of the World." Close proximity to parts manufacturers, converters, and RV companies gives us the chance to offer brand new parts at surplus prices.

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What is the warranty on parts?

Warranties are given by the manufacturer on most items. Policies vary according to the manufacturer and type of part.

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When is a part going to ship?

Each item has a different lead time. If the part you ordered requires specific fabric, for example, build-time could be over two weeks. We do ship a large amount of orders within 1-2 days. The items that will have a known extended lead time will be noted on the individual pages such as furniture, carpet mats, mattresses, and more.

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updated 06/05/03

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Inventory levels change daily.  Orders are subject to prior sale.



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sales@rvandvansurplus.com

Copyright © 2002-2003
RV Marketing, Inc.

Call Us Toll-free
1-888-303-8586

A division of RV Marketing, Inc.
2016 Borneman Ave.
Elkhart, Indiana 46517