Surplus Online - www.rvandvansurplus.com Policies & Procedures It is always the intent of Surplus Online that an order we ship gets to you in good order, fits, and is installed by you, all without difficulty. However, we are human and occasionally make a mistake, you are human and occasionally order the wrong item, and freight carriers are human and occasionally damage something. In these instances, the following policies apply. Returned Goods Authorization (RGA) In all cases, an RGA number is required and is available from a sales representative. Items returned without an RGA number cannot be processed. Inspection It is your responsibility to check each shipment at time of arrival for accuracy and damage. Any discrepancy should be reported to a sales representative immediately. If we have shipped the wrong item, we will, at our expense, ship you the proper item and arrange to have the wrong one picked up. We do ask that you repackage the item in a manner that will allow it to be received in a salable condition. If you have ordered the wrong item, we will determine if the item is a standard item or special order. Standard items can be returned for convenience of the customer but are subject to a 20% restocking charge on the item with no allowance for freight and must have been purchased within the last 30 days. You are responsible for the cost of returning items to us for customer convenience refunds. No exchanges or refunds will be granted after 30 days. Special order items may not be returned. Freight Policy Freight charges are always the responsibility of the customer. With UPS shipments, the charges are included in the handling charge. Truck shipments are shipped Freight Collect meaning the charges will be due at the time of delivery and payable to the carrier. Damaged Goods Since damage claim procedures vary from one carrier to another, it is imperative that you contact a Surplus Online sales representative right away so we can take proper steps to replace the damaged item and have the damaged one picked up. Billing All replacement shipments will be invoiced as an original shipment. Credit for returned merchandise, for any reason, is subject to our standing credit and refund policies. Credit and Refund Policy All credit for returned merchandise is subject to our inspection upon its arrival at our warehouse. All merchandise must be received in a salable condition for credit to be issued. Upon inspection approval, a credit memo will be issued to apply to a future purchase. For prepay and C.O.D. customers, our refund policy is as follows: For Surplus Online error or damaged shipment, 30 days after the issue date of an unused credit memo, a refund check will be issued and the credit memo canceled. For customer convenience returns, 60 days after the issue date of an unused credit memo, a refund check will be issued and the credit memo canceled. Minimum Invoice Due to invoicing costs, we require a $15.00 minimum invoice. Contact a sales representative for more information. Returned Checks Any returned check is subject to a $25.00 charge for each time it is returned and that customer's terms with Surplus Online, a division of RV Marketing, Inc., are subject to immediate review. Privacy Customer information is considered confidential. Surplus Online, a division of RV Marketing, Inc., does not sell customer information.

By selecting this box and the Track button, I agree to
these Terms and Conditions